Twitter Weekly Updates for 2010-04-11

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Twitter Weekly Updates for 2009-11-22

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Twitter Weekly Updates for 2009-11-22

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Twitter Weekly Updates for 2009-08-02

Posted by Ian McKendrick in Tweets | 0 comments

  • Really glad to have met you @JazzyCambridge at the Business Club Cambridge, love what you're doing, may have a couple of connections for you #
  • I know, probably TOO healthy @Emma_Fryer I need to put another couple of holes in my belt now to stop my trousers from falling down!!! :-) #
  • I'm keeping well thank you @BiteTheDust , How is life down under? I hope the world is still being kind to you! #
  • Still testing the new HooSuite @ToniHunter WIll let you know how it compares #
  • OK @IanClemson You're on, I'll trade you a jar of plum jams for one of your blackberry jam! Now need to find someone wilth blackcurrants… #
  • Enjoying black expresso from daughters coffee cup. Goes a long way to help me with website rebuild today! http://twitpic.com/cdqcy #
  • My trees are still heaving with plums! I might make some more jam this weekend!! http://twitpic.com/c9g3k #
  • However, still loads to do – Need to get some sleep – will continue tomorrow. Night Night Tweeps, see ya in the mornin'! x #
  • Three more SuperBlogs live: http://neilsmithblog.com http://trinahill.co.uk and http://ninalockyer.com – looking good and still more to do!! #
  • OK @shaunlangdon What can I do to help you with your WordPressWordPressWordPress blog issue? would you like to DM me? in reply to shaunlangdon #
  • I just upgraded to #HootSuiteHootSuiteHootSuite 2.0 – The professional TwitterTwitterTwitter client. Please RT! http://hootsuite.com/upgrade #
  • Just having a spot of salad at ERBI in Granchester. http://twitpic.com/c4i2h #
  • Now in my way to Cambridge for a meeting about writing a book! #
  • Very tired now so off to get some shut-eye. Night night Tweeps, thanks for all your lovely thoughts and comments today, see you tomorrow! x #
  • Have just finished setting up a support ticket mangement site for my SuperBlog community for testing this week. #
  • Why does the day have to go by so fast? So much to do, so much to do, and so little time to do it all in. Oh I love my job, it's great!! :-) #
  • Comments please fellow tweeters for @annhawkins @printingdotcom2 http://twitpic.com/buntn #
  • Never seen The Business Club Cambridge as busy as this before, and many of my local Twittet friends too! http://twitpic.com/bukk4 #
  • Matt addressing a packed Cambridge Business Club at the Holiday Inn, Histon http://twitpic.com/bubf1 #
  • Ohhh @printingdotcom2 @AnnHawkins you are all so lovely to me, spreading that RT love like true pro's – What would I do without you! in reply to printingdotcom2 #
  • lol! @Emma_Fryer @JamesMillman you're both on the ball today! Am glad to take the calls, and more than happy to help my blog clients shine!! in reply to Emma_Fryer #
  • Thank you @julieburrows for the RT, greatly appreciated!! :-) in reply to julieburrows #
  • If it's a TweetDeckTweetDeckTweetDeck application problem @bjwills then try http://www.netvibes.com/ or http://www.peoplebrowsr.com/ They're both great in reply to bjwills #
  • Hard at work helping clients with their blogs. See, I do one blog post and my phone doesn't stop ringing – Wouldn't have it any other way! #
  • That's me done for today, made jam, updated blog & created another new blog! /yawn Time for bed. Night night Tweeps see you all tomorrow! x #
  • - @SusanBratton there's a photo of you & your "Geek" friends in Cambridge on my blog here: http://bit.ly/3dkAD2 Let me know what you think! #
  • well, @bjwills I was thinking of giving one away at my next seminar! Keep an eye on my events page: http://ianmckendrick.com/events/ #
  • lol! @PFMinistries I'll save a jar especially for you for next time I come State-side! #
  • Why all businesses need to engage in social networks | Ian McKendrick http://bit.ly/3dkAD2 #
  • @MaureenOpene Thank you for your enquirey, you can find out more about my blog offers here: http://ianmckendrick.com/superblogs/ #
  • lol! @Emma_Fryer @davidwinch @AnnHawkins the secret ingredient is now in my tummy and I'm a little bit tipppppsyy! in reply to Emma_Fryer #
  • Wow! @cyberpunkdreams maybe you should make some jam as well, it's really easy, and lovely on Yorkshire Puddings (Which I can't eat either!) in reply to cyberpunkdreams #
  • Finished making the home-made plum jam, looks lovely in all those jars! Such a shame I can't eat it!! http://twitpic.com/bq0re #
  • Now putting my home made plum jam into the jars. I can't begin to describe the smell in the kitchen!! http://twitpic.com/bpwqr #
  • Just tested for wrinkles and it's perfect. Time to put into my pre-heated jam jars, woo hoo!! http://twitpic.com/bpvne #
  • We're almost there, a rolling boil with a plum red heart in the middle of the pan, cor luvly!! http://twitpic.com/bpsyj #
  • Just added a nob of butter to help kill the foam, I love this bit, it's where the magic starts to happen! http://twitpic.com/bprv4 #
  • Everything getting to temperature nicely now and taking on that lovely plum red colour. Smells wonderful http://twitpic.com/bpqxx #
  • Sugar has now dissolved and have turned up the heat. Getting back to website development while I wait. http://twitpic.com/bpm0t #
  • LOL!!! @efficiencycoach Tell me about it, because all the plumbers are! It's great to see so many plumbers on Twitter too!!! #
  • Well spotted @AnnHawkins & @davidwinch That's what's NOT supposed be in the picture!! It's apricot brandy and I'm now a little tiddly! :-) #
  • Getting annoyed with my iPhone spell checker that insist on correcting "plum" to "plumb". No wonder I'm getting hastled by plummers! (joke) #
  • Now added the sugar to make the delicious home cooked plumb jam and put onto the cooker. http://twitpic.com/bphp7 #
  • Hands now aching after we removed the stones from 3kg of plumbs, now let's make some JAM! http://twitpic.com/bpgf5 #
  • Finally, @OnTheEdgeToo To get hoards of followers, it helps a lot if you can keep the language clean and treat everyone with respect ;-) #
  • Oh, one more thing @OnTheEdgeToo It helps too if you have a blog – where you can keep all the interesting stuff your followers like to read #
  • OK @OnTheEdgeToo The trick to getting lots of followers is to Tweet plenty of interesting and useful stuff, and engage with your followers! #
  • lol @BombshellAcad You'll have to follow my tweets today to find out! #
  • Everything i need now gathered together ready for me to start making my plumb jam. What don't I need? http://twitpic.com/bp8c0 #
  • Especially 4 @Emma_Fryer @bizhealth @rednektek @ToniHunter +other Jam Making wannbees. Get ready,I'm going to start making my plumb jam now! #
  • Hi @seisteve great to see you on Twitter. Lovelovelove your photo, very personable! Let's see if we can get you some more followers! RT anyone??? #
  • It sure does @AnnHawkins & @ToniHunter The plugin gives you effortless juicy GoogleGoogleGoogle goodness!! #
  • Finished updating my upcoming speaking events on my blog, now time for bed! Night night tweeps, see you tomorrow (I'll be making jam!) x #
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Why ALL businesses need to engage in social networks

Posted by Ian McKendrick in Featured, IT Strategy, Social Media | 2 comments

Jul 27, 09 Why ALL businesses need to engage in social networks

This guest article kindly submitted to me by Ann Hawkins ( @AnnHawkins) who attended the recent Travelling Geeks visit to Cambridge where they discussed how small business and corporates are beginning to utilise social networking and social media to properly engage with their clients. Unfortunately I was unable to make that meeting, however I was lucky enough to meet the Travelling Geeks at the Fitzwilliam College in Cambridge the following day (picture below) where we discussed how corporates are gradually realising that social networking allows them to connect with their market in ways that have never been possible before. If you want to learn how it’s done, and wish to have your business realise the true benefit that social networking will bring your organisation then I suggest you read on, there are some great lessons to be learned here…

At a recent meeting with some of the world experts in social media and business it became apparent from the number of examples quoted that businesses not engaged in social networks are missing out.

Every business owner has three choices:

  1. You can try to ban your staff from using social networks in working hours but you can’t control what they do in their own time. If your staff are not fully engaged with your business it will show.
  2. You can ignore social networks but they won’t ignore you. Customers are talking about you and if you’re not there you won’t know what they’re saying.
  3. You can mandate your staff to engage in their usual on-line networks and set up a tracking system that shows up every time your company is mentioned. (try using Social Media Firehose). Train and reward your staff to respond appropriately and your customer service will soar through the roof.

There are hundreds of examples of companies using Twitter effectively, here are a few:

  • Zappos (view CEO’s tweets) There are more than 400 Zappos workers on TwitterTwitterTwitter. Tony Hsieh, their CEO encouraged employees to Twitter as a way to build a cohesive corporate culture.
  • Comcast (view tweets), with a team of 7, listens to what customers say and replies with private tweets to offer help.
  • Dell (view tweets) has more than 20 Twitter channels catering to different audiences, including international ones.
  • General Motors (view tweets) began Twittering at auto shows to publicize certain events, but then discovered it gained traction when it started engaging in conversations with customers.
  • H&R Block (view tweets) originally thought of Twitter as a free and easy way to push messages out to people, but as time went on realized it made more sense to use Twitter to listen to people and respond
  • JetBlue (view tweets) use Twitter to communicate with passengers about weather delays and field questions about things like why JetBlue charges $7 for pillows and blankets.
  • Kodak (view tweets) began using Twitter as an entertainment and information tool to share personal experiences during the Olympics in China to put a personal face on the brand and build a one-on-one relationship with customers.
  • Southwest (view tweets) shares the case of passenger, Christofer Hoff, whose flight was delayed two hours, and then his luggage went missing. While waiting around, he tweeted his displeasure. Southwest responded the next morning with the following Twitter message: “Sorry to hear about your flight –- weather was terrible in the NE. Hope you give us a 2nd chance to prove that Southwest = Awesomeness.” Southwest followed up to make sure his flight home was a better experience. Hoff recounted the experience in a blog post.
  • Whole Foods Market Southwest (view tweets) offers $25 gift cards for the tweet of the day, one of which was ‘Stepping into Whole Foods is stepping into a sociological case study.’

Travelling Geeks at the Fitzwilliam College in Cambridge

Travelling Geeks at Fitzwilliam Museum Cambridge 11 July 2009 Jim (”call me Sky”) Schuyler | Susan Bratton | Howard Rheingold | Robert Scoble

About Ann Hawkins:

Ann Hawkins likes win/win situations where everyone gets what they want by helping other people to get what they want. The most exciting evidence of this takes place in Ann’s Inspired Mastermind Groups where business owners share ideas and create new opportunities for each other – it’s brilliant!

You can read Ann’s blog HERE>>>>
You can visit Ann’s website HERE>>>
You can follow Ann on Twitter HERE>>>

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